​Frequently Asked Questions

 How long is the service?

Each item has different hire period depending on the nature of the item. You can find the hire period indicated on each item page. Usually it is from one-day to three-day period. Please note that three-day period means for example from Friday to Sunday; not counted by 24 hours method.

The pick and return date will be advised in booking details. We are quite flexible with hire period without charging late fee when it's available and agreed earlier depending on nature of your event.

Enquire discount for longer hire period. 

Do you have minimum hire?

Yes dear, our minimum hire is $100 and $200 for picnic setup. 

How do I make a booking?

Thank you for reaching to us and loving our collections. You can submit all the items you are interested in to your Wish List and we will review and confirm the availability as soon as possible. To confirm the booking, we only need you to pay the Refundable Bond as per booking details. 

I'd love to see and select items myself, can I visit your showroom?

Our warehouse is not open for public. However, do mobile showroom via our humble van to meet and showcase our products. Enquire if you opt this option and we can arrange the time and place. 

What is your Security Bond, Deposit Money & Hire Fee Payment?

There is a minimum $100 Security Bond on all hires. It is refundable when returned in conditions as expected per our Terms & Conditions. Refund is processed the following week typically between Wednesday and Friday via Bank Transfer only. Do not ask for Cash Bond Refund as all hired items will need to be thoroughly inspected. Please be patient with Bond Refund, there may be delay during busy period.

Once you pay the security Bond, your booking is secured thereafter and means to agree with our Terms & Conditions. Please note that we do not ask for Deposit money, but only Security Bond which is not a Deposit, and treated as separate payment from Hire Fee. We do this so your booking is more flexible with changes made before 5 weeks of your event (please respect our trust). You are welcome to pay the Hire Fee weekly or in full amount 7 days the latest before your event date. 

Timeline & Method of Payments

Security Bond       As soon as possible to secure your booking;

          Hire Fee    ☞   7 days before your event date at the latest ; 

                                      (The date will be on your booking details)

Method of Payment (details will be described in booking details):

             ▴ Bank Transfer 

             ▴ Credit Card (plus 2% fee)       

     Note: Please send receipt when payment has been made for proof of payment.

Can I come and pickup myself?

Yes but only for some particular items, and not applicable for furniture hire. We will specify on booking details on the option available. We will need to take a screenshot of your valid ID (driving licence) when you choose to pick up hired item(s). 

Delivery, Setup, Packdown & Pickup service

There is free delivery & pickup for area within 8km from Avondale Heights, 3032. We also offer discount on delivery and pickup travel fee for booking above $200. For more details, don't forget to include your proposed event location in your enquiry and and complexity of drop off and pick up.

Normal delivery & pickup  time is between 8am-6pm. Early and Late drop off & pickup time outside these time incurs surcharge of $30 each way on top of delivery & pickup fee. 

Client will be billed for additional staff hours for any time extension beyond the prior agreed time. 

 

For picnic set, no pickup is offered. Therefore delivery and pickup are compulsory as setup and packdown are included in the package. 

When you book us to style your food & drink stations, small charges will be adjusted accordingly to each job and total of hire. 

What happen if I don't return items at nominated time as per agreement?

When items are not returned without notice, late return fee of $40 per day will be charged until all items have been returned. 

Expected condition of hired items on return..

Equipment to be returned in complete pack at reasonable clean and dry condition. Cleaning Instruction is explained on each item's page or on packaging. As a rule of thumb, we would expect no food and/or liquid are left both on hired item(s) and packaging.

Any rugs and cushions returned with any kind of stain/dirt, will need to be assessed thoroughly. Please, strictly no pet and smoking on picnic set and hired rugs. to avoid extra cleaning fee. Always hand wash item(s) like crockery with gold gilding or when unsure with cleaning requirements. 

Please re-use our protective plastics & boxes as provided to avoid breakage, as missing packaging will also incur fee. 

Please use with respect and common sense. All returned hired item(s) will be inspected thoroughly at Silverlinings Events' discretion and professionalism. Whether there are any cleaning or repair surcharge, which fee will be deducted from bond, or separate invoice will be issued if Bond has no sufficient balance. 

We understand that hosting an event takes a lot of energy, therefore we can help with the cleaning after for extra service fee of $25 per half an hour taken to finish. Discuss with us where cleaning is not possible at the venue. When cleaning takes longer than our standard 30 minutes mark, cleaning fee of $25 per half an hour taken will incur. This will be judged as per discretion of Silverlinings Events team.

Change of items, date or location.. or something comes up 

Bond is refundable when you change your mind 5 weeks before the booking date. After 5 weeks, your total hire fee is fixed and Bond is not refundable but can be converted to Credit Note for future booking with no expiry date. Final guest count, not subject to reduction, is due seven (7) days prior to the event date. 

It is because we have reserved those limited items for you only and for the sake of our business sustainability. Thank you for your understanding. 

We truly understand that it is super unpredictable during this Covid-19 time. Therefore if you need to cancel due to lockdown, we are happy to refund the Bond payment and 50% of hire fee (when snap lockdown happens less than 7 days from your event date). However, there will be no refund for any personalised/custom items made for your own event unfortunately. 

If you're able, please do extend your hands to help and support local small business like us, to kindly postpone and change the date instead of cancel your celebration 🙏

'Even magic has its limit .." 

Party is merry, people laugh, food are awesome.. yes we do want it as amazing as celebration should be. But please do use all equipment(s) and/or hired item(s) at customer's own risk, common sense and responsibility. Please do follow the written and/or oral instruction(s). You are welcome to call us anytime to ask anything you're unsure about. Silverlinings Events does not accept any liability or responsibility for any loss, damage, death or negligence caused to or expenses incurred by mother nature, Covid-19 or/and any person howsoever including staff and guests while using the hired item(s) from Silverlinings Events.

Customer is responsible to create their own QR code; to prepare hand sanitiser (and/or any other Covid safety requirement) for their guests and to adhere to any government's requirements regarding party and function (e.g. number of guest etc). Silverlinings Events is limited to sanitise every hired item(s) before handing over to customer. 

 

Alternative arrangement for any outdoor party is highly recommended. You may change the booking date to another date (subject to availability) when weather is not permitted. We will issue Credit Note of your paid Bond to be used at other date. Please note there might be price change over the time. 

Let's get the party started !!